How to fix Apple Music not working on iPhone after iOS 17 update

By Dave Johnson - Senior Staff Writer
6 Min Read

Is Apple Music not working after iOS 17 update? Here’s how to fix the problem in no time!

Woman on sofa holding iPhone listening to music.  

Apple Music is one of the most popular music streaming services, with millions of songs available across various genres. It’s no surprise quite a few of you are left tuneless with Apple Music not working after iOS 17 update. If Apple Music suddenly stops working on iPhone running iOS 17, here is a list of solutions to try to get your rock and roll lifestyle back on track.

QUICK ANSWER

If Apple Music stopped working after updating to iOS 17, try all the easy things first. This includes checking your subscription, restarting the Music app, restarting your iPhone, and checking if Apple Music is down for everyone. If these fail, ensure you have the latest iOS update and more.

Check your Apple Music subscription

Sometimes the easiest solution is the best. If Apple Music is not working after iOS 17 update, start by checking if your Apple Music subscription has run out. With all the subscriptions people have these days, it can be easy to overlook renewing something.

  1. Open the Settings app on your iPhone.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Make sure Apple Music is listed under Active subscriptions.

Enable Sync Library

Sync Library does about what you think it would; it syncs your music library across all of your devices. On any device where you use Apple Music or iTunes, if you are signed in with the same Apple ID, you can see your entire music library and playlists; also, any changes you make, such as adding new music or creating a new playlist, will show up the same on all of your devices.

If Sync Library is off, you will still have access to the music that you own on your iPhone. Any music that you have downloaded using an Apple Music subscription won’t show up in your Music app anymore. Moreover, you will not see your Apple Music Playlists on your iPhone. In addition, changes you make in Music will not sync across your devices.

You should turn on Sync Library for you to gain access to all of your music on all of your devices.

  1. Make sure your device is signed in with the same Apple ID you use for Apple Music. (Settings > Apple ID)
  2. In the Settings app, go to Music.
  3. Make sure the switch next to Sync Library is toggled On.

Restart the Music app

If Apple Music is crashing after iOS 17 update, it’s probably a software bug. You can fix the issue by closing and reopening the Music app.

  1. Slide your finger up from the bottom of the screen and hold for a few seconds.
  2. This will bring up the Recent Apps view.
  3. Find the Music preview.
  4. Slide the preview up to close it.

Update your iPhone to the latest software version available

Has it been a while since you last checked for an iOS update? These often come with performance improvements and bug fixes, so your general experience will be better if you stay on the latest iOS 17 version. There is a slight chance this might fix any Apple Music woes, too.

  1. Open the Settings app.
  2. Go into General.
  3. Tap Software Update.
  4. The system will automatically check for updates and notify you if one is available. You’ll get instructions for performing the update.

Restart your iPhone!

It may sound like a silly thing to try, but some magic goes on when you restart your phone. It’s one of the most recommended troubleshooting solutions, and it happens to work more often than not. Just give it a try!

  1. Go to Settings.
  2. Tap General.
  3. Tap Shut Down.
  4. Drag the power icon from left to right.
  5. When the phone shuts down, press and hold the Power button for a few seconds, until the Apple logo shows up on the screen.

Check your internet connection

Another reason for Apple Music not working after iOS 17 update may simply be because your internet connection is faulty. Check your network connectivity to ensure it isn’t causing any problems. A simple test is to open another app or website that requires data to see if it’s loading. If nothing in your iPhone works, then chances are your internet is down.

If you are using Wi-Fi, try restarting your router. Sometimes you can do this from the app, while other routers have reset buttons. If you can’t figure it out, simply unplugging the router, waiting for about a minute, and plugging it back in will do the trick.

Also, check your account with the internet provider and see if everything is as it should be. Forgetting to pay a bill happens to the best of us, and sometimes automatic payments can fail.

Those using cellular data may also want to check if the data connection is active.

  1. Open the Settings app.
  2. Go into Cellular.
  3. Toggle on Cellular Data.

Check if Apple Music is down

If your internet connection is fine, then there’s a good chance Apple Music not working after iOS 17 update could be because of problems with the app itself. Like any streaming service or website,Apple Music can have the occasional planned or unplanned service outage. So the issue might not be with your iPhone. It could be a widespread issue. The first thing you can try is using Apple Music on another device to see if it’s working. If Apple Music is fine on another iPhone, iPad, or Mac, then you know the problem is with your device.

Go to Apple’s System Status page. This gives you the current status of each Apple service — red means it’s down, and green means it’s fine.

Clean up some storage space

Those having trouble downloading songs may want to check how much space their iPhone have. With so many photos, songs, and videos on our devices, it can be easy to fill up the storage and leave no space for new Apple Music song downloads. There are many things you can do to clear some storage space.

Remove the album/song and re-add it

If you are having problem with a particular song or album, try removing the album or song that doesn’t work and immediately re-add it. Sometimes there is a glitch that stops some albums from playing, and usually, deleting it and re-adding it removes the blockage.

  1. Open Music.
  2. Find the song or album that won’t play, then hold your finger down on it. When a menu pops up, tap ”Delete from Library.”
  3. Redownload the song from the Apple Music library.

Turn Off Your VPN

Some users have reported that they were able to fix Apple Music problem on their iPhone by deactivating their virtual private network (VPN). While VPNs are great for protecting your personal identity online, they can cause internet connectivity issues when configured incorrectly. It’s also possible that your VPN is making it appear you’re connecting to the internet from a country with restrictions on Apple Music.

  1. Open the Settings app.
  2. Turn off the switch next to VPN. You’ll know your VPN is off when the Status says Not Connected.

If Apple Music begins to work on your iPhone after turning off your VPN, then there’s an issue with your VPN, not your iPhone or Apple Music.

Reset Network Settings

If a poor Wi-Fi connection is the reason why you are not able to download or stream Apple Music on your iPhone, go ahead and reset your iPhone’s network settings. This will reset all your device’s Wi-Fi, Bluetooth, Cellular, APN, and VPN settings to their factory defaults.

When you connect to a Wi-Fi network after resetting network settings on your iPhone, it’ll be like you’re connecting to that network for the very first time. This completely fresh start will often fix the software problem that prevented your iPhone from connecting to Wi-Fi in the first place. It will also reset any settings you may have changed that could be preventing Apple Music from downloading or streaming on your iPhone.

Note: Before resetting network settings on your iPhone, it’s a good idea to note down all your Wi-Fi passwords, as you’ll have to reenter them after the reset is complete.

  1. Open the Settings app
  2. Tap General.
  3. Select Transfer or Reset iPhone.
  4. Choose Reset.
  5. Tap Reset Network Settings.
  6. Enter your iPhone’s passcode, then tap Reset Network Settings to confirm your decision.

Delete and reinstall Music

There’s one more thing you can try if all else has failed. Try deleting and reinstalling the Music app.

  1. Find the Music app. Tap and hold onto it for a few seconds.
  2. When the menu appears, select Remove App.
  3. Confirm by tapping on Delete App.
  4. Now go to the App Store and reinstall the Music app.

Reset your Apple ID login

If nothing else has worked, your last move before seeking help from Apple is to sign out of your Apple ID.

  1. Open the Settings app.
  2. Tap your name or image at the top of the menu.
  3. Scroll down and tap ”Sign Out,”
  4. Enter your Apple ID password to confirm.
  5. Sign back in, and see if Apple Music is now working again.

Contact Apple Support

If everything has failed, it’s time to contact Apple Support. They may be able to advise you on the next steps to take.

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By Dave Johnson Senior Staff Writer
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Dave Johnson is a staff writer for GeeksChalk based in New Jersey. He covers news, how-tos, and user guides for iPhone, iPad, Mac, and Apple Watch.
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