Several iPhone 18 Pro and iPhone 18 Pro Max users have reported that they are unable to use Visual Voicemail and they get an error message saying āVisual Voicemail is currently unavailableā with a button saying āCall Voicemailā when they want to check their Visual Voicemail messages.
This is an important problem because you will not be able to use Visual Voicemail until you fix it. In the meantime, you can still check your voicemail messages. On your iPhone, tap Voicemail, then follow the instructions. On another phone, dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password. This article explains what you can do to fix it.
Please try the steps below. After trying each step, before continuing the next step, try to check your voicemails again.
Update your iPhone
Please ensure that your iPhone has the latest version of iOS. If not, update your device. Here is how you can check for updates and if needed, how you can update:
- Go to Settings > General > Software Update.
- Your device will check for updates.
- If there is an update, tap Download and Install and then follow the onscreen instructions.
Airplane Mode
This can fix your problem quickly. Please follow the steps below:
- Open the Settings app.
- Turn on Airplane Mode for at least 15 seconds.
- Turn off Airplane Mode.
Now open the Phone app and try to check your voicemails. Is it working now? If not, try this now, this is slightly different:
- Turn on Airplane Mode.
- Restart your iPhone. Press and hold either volume button and the side button until the power-off slider appears. Drag the slider, then wait 30 seconds for your device to turn off. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
- After restarting, open the Settings app and then turn off Airplane Mode.
Change your voicemail password
Some users have said that changing the voicemail password fixes this problem. Here is how you can do this:
- Go to Settings > Apps > Phone and scroll down and then Change Voicemail Password.
- Enter the new password.
Now open the Phone app and check to see if you can see your voicemails now.
Reset network settings
If the Airplane Mode tip does not resolve this issue for you, you may want to reset your network settings. Please note that when you reset your network settings, all of your networking-related data, such as Wi-Fi passwords, VPN settings, will be erased. However, your data such as your photos, apps, messages, files, or videos, will be kept.
To reset your network settings, on your iPhone, go to Settings > General > Transfer or Reset iPhone > Reset and tap Reset Network Settings and follow the onscreen instructions.
If you are still having this problem, you may want to contact your carrier. Visual Voicemail is available from select carriers in select countries or regions.
