Several users have complained that FaceTime keeps hanging up and disconnecting randomly on iPhone 18 Pro and iPhone 18 Pro Max. This article explains how you can troubleshoot if you’re experiencing issues with FaceTime hang ups.
The problem is that users are unable to complete the audio or video calls because of this issue. Because the calls are dropping mid-call. Please try these steps to fix this problem.
With this issue, FaceTime may hang up or disconnect in two ways: from the network or from your call.
1. Check your internet connection
A bad connection can cause dropped calls and hang ups. This is the first thing you should check. When you have a poor, or unreliable connection, FaceTime may not be able to work properly. If FaceTime keeps dropping calls on your iPhone 18 Pro, your Internet (or the person’s, you want to communicate via FaceTime) connection may be stopping intermittently. This can also cause FaceTime calls to fail. Make sure that both you and the person that you call use a fast Wi-Fi or cellular connection.
Please review these:
- If you are using Wi-Fi, ensure that you have a strong Wi-Fi signal. Make sure that you are not too far way from your Wi-Fi router/modem.
- Restart your router and cable modem by unplugging the devices and then plugging them back in.
- On your iPhone 18 Pro or iPhone 18 Pro Max, enable Airplane Mode, wait 30 seconds and then disable it. If the other person is using a Mac, ask him to turn off Wi-Fi, wait 30 seconds and turn it on.
- Restart your device.
- Check your Internet bandwidth using online services such as speedtest.net.
2. Update your software
Ensure that your iPhone 18 Pro has the latest version of iOS.
- On your iPhone 18 Pro or iPhone 18 Pro Max, go to Settings > General > Software Update.
3. Turn off / on FaceTime
Follow these steps:
- Turn off FaceTime, then restart your device and then turn on FaceTime.
- On your iPhone 18 Pro, go to Settings > Apps > FaceTime, then tap the switch next to FaceTime to turn it off. Restart your iPhone, then turn on FaceTime again and try to make calls.
4. Check the date and time
Please ensure that the date and time on your iPhone 18 Pro are set correctly for your location. Here is how you can do this:
- On your iPhone 18 Pro: Settings > General > Date & Time.
If your settings are inaccurate, change them. You may also want to turn on the “Set Time Automatically” option.
5. Reset Network Settings
If you are still having this issue, you may want to reset your network settings. Please note that when you do this, this resets all Wi-Fi networks and passwords, cellular settings, and VPN and APN settings. Here is how:
- On your iPhone 18 Pro: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
