Some users have run into this problem with their iPhone 18 Pro showing the wrong caller ID on the screen when receiving calls. For other users, the problem is that incoming calls are only showing “United States” as the caller ID. This article outlines solutions to this annoying problem with incorrect or incomplete caller ID information.
For users having a problem with the wrong caller ID, the wrong name is being shown on the screen before the call is answered, and afterward, the correct caller name appears in the recent calls list. It seems this wrong caller ID is often from the previous call through another communication app like WhatsApp, Skype, or Facebook Messenger, however, some users have not seen a connection between the wrong caller ID and a previous call.
When only something like “United States” is shown for incoming calls, the city and state information later show up in the recent calls list.
We will describe a few solution options that have helped users with these caller ID issues.
Restart your iPhone 18 Pro
The simplest fix for many problems is a basic restart.
Do one of the following to turn off your iPhone:
- Use the physical buttons on your iPhone.
- Press and hold both the side button and either volume button until the slider appears on the screen.
- Drag the slider.
- Use the Settings menu.
- Go to Settings > General > Shut Down.
- Drag the slider.
Now, turn your iPhone back on by pressing and holding the side button until the Apple logo appears.
Update your iPhone
If you are not currently running the latest version of iOS on your phone, you should update your iPhone.
Force Restart
A force restart is the step to take if your device is frozen or unresponsive.
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button until the Apple logo appears.
Carrier Settings Update
Carrier settings updates improve cellular network connectivity and performance. When a carrier settings update is available, you’ll see a prompt to install it. If you dismissed it, make sure that your device is connected to Wi-Fi or a cellular network, open Settings, tap General, tap About, and follow the onscreen instructions to install your carrier update.
Reset iPhone to Default Settings
You may want to backup your phone before doing this. You can use your backup in case this solution does not work for you. Your backup will save you the trouble of re-entering the settings that were wiped during this process. This reset will return your iPhone’s settings to the default settings, so you will have to re-enter your settings – such as Wi-Fi passwords, Face ID settings, location services preferences, Privacy & Security settings and Apple Pay cards. Your photos, messages, apps, and documents aren’t deleted.
- Go to Settings.
- Select General then select Transfer or Reset iPhone.
- Tap Reset.
- Choose Reset All Settings.
Restore Contacts from an Earlier Version
You may try restoring your contacts from an earlier version saved in iCloud. If you are concerned about losing Contacts information, you can always reverse this restore by following the same steps; just choose the date you would like to restore from.
- Sign in to iCloud.com using your Apple Account.
- Scroll down to the bottom of the window, then select Data Recovery.
- Select Restore Contacts.
- Select Restore next to the date you want.
- Select Restore again to confirm.
