FaceTime Crashing on iPhone 18 Pro, Fix

Several iPhone 18 Pro users have said the FaceTime app crashes during a call. By crashing, it means that FaceTime quits unexpectedly. Some iPhone 18 Pro users have said that FaceTime suddenly started crashing after updating to the latest version of iOS on their device. Some iPhone 18 Pro users have further said that FaceTime crashes after several minutes of use.

FaceTime enables direct person-to-person calls and group chats between Apple users. If FaceTime does not work properly, then you will not be able to make FaceTime calls. If you want to use FaceTime on your iPhone 18 Pro but the application keeps closing during video or audio calls, then this article is for you.

Follow the steps below, after each step, test FaceTime again to see if you’ve fixed your issue.

Before you do anything, ensure that your iPhone 18 Pro has the latest version of iOS. You can check for updates by going to Settings > General > Software Update. You may also want to turn on Automatic Updates.

1. Quit and restart FaceTime

Force quit the FaceTime app and then reopen it. Here is how:

1. Go to Home Screen and swipe up from the bottom of your screen to reveal the app switcher.
2. Locate the FaceTime app.
3. Press and hold the FaceTime app icon, then swipe up (to send it off the screen).
4. Now tap anywhere on your screen.
5. Open FaceTime and test to see if it will crash again.

2. Restart your iPhone 18 Pro

Restarting your iPhone 18 Pro may fix your problem. After restarting try opening FaceTime. Here is how:

Press and hold either volume button and the side button until the power-off slider appears. Drag the slider all the way to the right. Wait a few seconds for your iPhone 18 Pro to fully turn off. Then press and hold the side button until the Apple logo appears.

3. Date, time or time zone

Ensure that the time or time zone settings on your iPhone 18 Pro are correct. Here is how:

• Go to Settings > General > Date & Time.
• If you see the wrong date, time, or time zone, correct it.
• If you want, you can also turn on the “Set Time Automatically” option.

4. Offload and reinstall FaceTime

Apple says offloading frees up storage used by the app, but keeps its documents and data. Here is how:

• Tap Settings > General > iPhone Storage.
• Find FaceTime and tap it.
• Tap Offload App. This will open a popup saying “Offloading “FaceTime” will delete the app but keep its documents and data.”
• Tap Offload App.
• Wait a few seconds, the FaceTime app will offload.
• And then tap the Reinstall App button.

5. Reset all settings

Resetting all settings on your iPhone 18 Pro may fix your problem. Corrupted settings may cause this problem. Doing so will keep all of your data but restore to the default iPhone 18 Pro settings. You will not erase your content but your settings, such as privacy, location, Wi-Fi etc, will be gone. Here is how:

• Tap Settings > General > Transfer or Reset iPhone > Reset. Then tap Reset All Settings. Then follow the onscreen instructions.

6. CPU

FaceTime is a fairly CPU intensive activity. Your iPhone 18 Pro may not have enough memory resources to run properly. And this may cause FaceTime to crash while you are using it. This may also explain why your iPhone 18 Pro is slow. Here is what you can do:

• Free some space: Ensure that your iPhone 18 Pro is not running out of storage space. Go to Settings > General > iPhone Storage to check the storage on your iPhone 18 Pro. What you can do is to delete apps you no longer use.
• Quit FaceTime if it stops responding: Apple’s guidance is to quit and reopen an app when it is not responding. There is no need to close apps routinely — Apple notes that your iPhone automatically manages how apps run in the background, so quitting apps you are not using does not prolong battery life. Open the app switcher by swiping up from the bottom of the screen, then swipe up on the FaceTime card to close it.
• Ensure that you are always using the latest version of iOS. As stated above, go to Settings > General > Software Update to see if there is an update.
• Ensure that your apps are up to date. You can check in the App Store, under your account.

If the steps above did not resolve your issue or if you need additional assistance, contact Apple.