Some iPhone users have said that Facebook is not working properly on their iPhone 18 Pro or iPhone 18 Pro Max. There are three reported problems that the majority of users appear to be experiencing:
- Facebook comments are not loading and showing thus users are unable to view and respond.
- The Facebook app keeps freezing and does not respond.
- The Facebook website, Facebook.com, is causing Safari to crash.
You can use the Facebook app or access it directly through your iPhone 18 Pro’s Safari browser. If you also find that Facebook on your iPhone does not work, there are a few tips you can try to find the cause. In this article, I explain what you can do if you are having these problems. This is a big problem if you are using Facebook regularly. I use Facebook and it was very frustrating when I had this problem. Luckily, I was able to fix it.
Update
Ensure that your iPhone 18 Pro has the latest version of iOS. You can update your iPhone. Simply go to Settings > General > Software Update.
If you are using the Facebook app, also ensure that your iPhone has the latest version of the Facebook app installed. Open the App Store app and ensure that the Facebook app is up to date.
External keyboard?
If you are having the comments issue with your external keyboard, ensure that Full Keyboard Access is enabled. Some users have said that the newest iOS update somehow disabled this option for them.
On your iPhone, go to Settings > Accessibility > Keyboards & Typing > Full Keyboard Access, ensure that Full Keyboard Access is turned on.
Check your Internet connection
For Facebook to work properly, you need the Internet connection. Make sure that your iPhone has a Wi-Fi connection or a cellular-data connection. Likewise, a VPN connection may also cause this problem. Please try these if they help you:
- If you are using a VPN service, turn off VPN and test Facebook. Does it work when VPN is disabled?
- Restart your Wi-Fi modem/router. Unplug the power cord from your modem/router. Wait about one minute. Then replug the cord.
- Turn on Airplane Mode on your iPhone. Restart your iPhone 18 Pro (I explain below how you can restart your iPhone). Then turn off Airplane Mode.
- If you’re trying to use Facebook over cellular, ensure that Use Cellular Data is on for Facebook. Go to Settings > Cellular to check this.
- If the issue still occurs, the next step can be resetting your network settings. Before doing this, I should point out that when you reset your network settings, your network related settings will be erased. For example, your saved Wi-Fi will be deleted. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and then follow the onscreen instructions.
Safari
If you are using the Facebook.com website to browse, add posts or comments, and if you are having this issue, you may want to delete your history, cookies, and cache in Settings on your iPhone. Follow these steps:
- Open Settings.
- Tap Apps > Safari.
- Tap Clear History and Website Data.
- Then open the website and you will need to login again. Then try again.
Delete and reinstall
You may want to delete the Facebook app and then reinstall it, if you are using the app to access Facebook. Before reinstalling, restart your iPhone 18 Pro. Follow these steps:
- Remove the app from your iPhone. Touch and hold the app on the Home Screen or in App Library. Tap Remove App, then tap Delete App. Tap Delete to confirm.
- After deleting, restart your iPhone: Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider.
- After restarting, now on your iPhone, open the App Store app. Tap Search and search Facebook and tap the cloud icon to download and install again.
- Facebook will be installed again. Then test to see if you experience the comment and freezing issue.
