Learn what to do if eSIM is not working on your iPhone 14 Pro Max.
Note: information in this article apply to iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.
An eSIM is essentially a virtual SIM card that is embedded into your iPhone 14 Pro Max. Unlike a traditional SIM card, which requires a physical slot and can be swapped out for a different card, an eSIM is programmed directly into the iPhone’s hardware. This means that you don’t need to physically swap out SIM cards when switching carriers or plans. Instead, you can activate a new plan or carrier directly from your iPhone 14 Pro Max without having to obtain and install a new SIM card.
However, some users have reported issues with their eSIM not working on their iPhone 14 Pro Max. This can be frustrating, especially if you rely on the eSIM for your primary phone number. Fortunately, there are several steps you can take to fix eSIM not working on iPhone 14 Pro Max issue. In this article, we’ll go over some of the most common reasons why eSIM is not working on your iPhone 14 Pro Max and provide some solutions to help you troubleshoot the problem.
Why is my eSIM not working on iPhone 14 Pro Max?
Not all carriers support eSIMs, and some may require additional steps to activate them. If you recently switched to a new carrier, it is possible that the carrier does not support eSIMs.
Activating an eSIM requires a few steps that can be tricky, and if not done correctly, it can fail. For instance, if you fail to enter the correct activation code or QR code, the eSIM activation will fail, and the eSIM will not work.
Software update issues
Software updates are essential to keep your device running smoothly. However, sometimes, software updates may cause issues with the eSIM, especially if the update was not installed correctly. If the eSIM stopped working on your iPhone 14 Pro Max after a software update, there could be a bug or an error in the update.
Although eSIMs are embedded in the device and not removable, physical damage to the device can cause the eSIM to malfunction. If you dropped your iPhone 14 Pro Max or exposed it to water, it could have damaged the eSIM, making it not to work.
How to fix eSIM not working on iPhone 14 Pro Max
If your eSIM is not working on your iPhone 14 Pro Max, there are several things you can do to fix the issue. Here are some of the solutions you can try.
1. Check your carrier compatibility
The first thing to check when experiencing issues with eSIMs on your iPhone 14 Pro Max is carrier compatibility. While most carriers support eSIMs, not all of them do. In some cases, even if your carrier does support eSIMs, there may be restrictions or specific steps that need to be taken to activate it.
To check if your carrier supports eSIMs, visit their website or contact their customer support. They should be able to provide you with information about eSIM activation and any specific requirements for your device.
In the USA, almost all cellular operators have eSIM support as a mainline or second line, especially since the launch of the new eSIM-only iPhone 14. However, here you will find a list of each local carrier with eSIM in the US.
- Mint Mobile
- Google Fi
If your carrier does not support eSIMs, you may need to switch to a carrier that does.
2. Check if the eSIM is active
If you recently activated your eSIM and it is not working, it is possible that the activation process failed. If the activation failed, you will need to repeat the activation process. To check the activation status, follow the steps below:
- Go to Settings.
- Tap Cellular.
- Tap Add Cellular Plan. If the eSIM is not activated, you will see an option to activate it.
When activating an eSIM, you will need to enter an activation code or scan a QR code provided by your carrier. Ensure that you have entered the correct activation code or scanned the QR code correctly. If you have trouble scanning the QR code, try to use a different lighting condition or angle to capture it.
3. Check Your Cellular Plan
Another reason why eSIM is not working on your iPhone 14 Pro Max is that your cellular plan has expired, or you have not paid your bill. Ensure that your cellular plan is active and up to date. You can check this by logging in to your carrier’s website or contacting their customer support. If you have not paid your bill, make sure to do so before trying to activate your eSIM.
4. Restart Your iPhone 14 Pro Max
Restarting your iPhone 14 Pro Max is another troubleshooting step you can take when your eSIM is not working. Restarting your iPhone 14 Pro Max can help to refresh your device and clear any temporary glitches that may be affecting your eSIM. To restart your iPhone 12, follow the steps below:
- press and hold the side button and either volume button until the slider appears.
- Drag the slider to turn off your iPhone 14 Pro Max.
- To turn your iPhone 14 Pro Max back on, press and hold the side button until the Apple logo appears.
5. Update iPhone software:
Software updates often include bug fixes and improvements that can resolve issues with eSIM activation. To check if there are any updates available for your iPhone 14 Pro Max, follow the steps below:
- Go to Settings.
- Tap on General.
- Tap on Software Update.
- If there is an update available, download and install it.
After installing the update, try activating your eSIM again. If the issue persists, move on to the next step.
6. Check for Carrier Settings Update
The next thing you should do if you are experiencing eSIM issues on your iPhone 14 Pro Max is to check for carrier settings updates. Carrier settings are files that contain important information about how your phone connects to your carrier’s network. Updating your carrier settings can help fix eSIM issues that arise from outdated carrier settings. To update carrier settings, follow the steps below:
- Open the Settings app on your iPhone.
- Tap on General.
- Select About.
- Wait for a few seconds for the carrier settings update prompt to appear.
- If the prompt appears, tap on Update.
Once the update is installed, restart your iPhone 14 Pro Max and check if the eSIM issue has been resolved.
7. Reset network settings:
Resetting network settings on your iPhone 14 Pro Max can sometimes help resolve issues with eSIM activation. This process will reset all network settings on your device, including Wi-Fi, Bluetooth, and cellular settings.
To reset network settings on your iPhone 14 Pro Max, follow the steps below:
- Go to Settings on your iPhone 14 Pro Max.
- Tap on General.
- Scroll down and tap on Transfer or Reset iPhone.
- Tap on Reset.
- Tap on Reset Network Settings.
- Enter your passcode if prompted.
- Tap on Reset Network Settings to confirm.
After resetting your network settings, try activating your eSIM again. If the issue persists, move on to the next step.
8. Remove and re-add your eSIM
If resetting your network settings didn’t work, you can try removing and re-adding your eSIM. This process will essentially start the activation process from scratch, which may help resolve any issues that were preventing activation.
To remove your eSIM, follow the steps below:
- go to Settings.
- Tap Cellular.
- Select Cellular Plans.
- Tap the eSIM you want to remove, then tap Remove Cellular Plan. You may be prompted to enter your passcode or confirm your decision before the eSIM is removed.
- To re-add your eSIM, tap Add Cellular Plan and follow the on-screen instructions. You may need to enter a confirmation code or provide other information to complete the activation process.
9. Contact your carrier
If you have tried all of the above steps and are still experiencing issues with eSIM activation on your iPhone 14 Pro Max, it’s time to contact your carrier. They may be able to provide additional support or insights into why your eSIM is not working.
When contacting your carrier, be sure to provide them with as much information as possible about the issue you’re experiencing. This may include error messages, steps you’ve taken to try and fix the issue, and any other relevant details.
Your carrier may ask you to perform additional troubleshooting steps or provide additional information about your device. They may also need to escalate the issue to a technical support team or provide a replacement device if the issue cannot be resolved.
10. Consider a physical SIM card
If all else fails, you may need to consider using a physical SIM card instead of an eSIM. While eSIMs are convenient, they are not the only option available. Many carriers still offer physical SIM cards that can be inserted into your iPhone 14 Pro Max.
To use a physical SIM card, you will need to visit your carrier’s store or order one online. Once you receive the SIM card, you can insert it into your iPhone 14 Pro Max and activate it with your carrier.
It’s important to note that using a physical SIM card will require you to have a SIM card slot on your iPhone 14 Pro Max. If you have a model that only supports eSIMs, this option will not be available to you.
11. Contact Apple support:
If none of the above solutions work, it may be time to contact Apple support for further assistance. Apple support can provide you with more detailed instructions on how to fix the eSIM not working on iPhone 14 Pro Max issue. You can contact Apple support by visiting their website or by calling their customer support line.
Experiencing issues with eSIM activation can be frustrating, but there are several steps you can take to try and resolve the issue. By checking your carrier compatibility, ensuring your device is updated, resetting your network settings, removing and re-adding your eSIM, and contacting your carrier for support, you may be able to get your eSIM working.
However, if none of these steps work, it may be necessary to consider using a physical SIM card instead. While it may not be as convenient as an eSIM, it can still provide you with the cellular connectivity you need to use your iPhone 14 Pro Max.
If you continue to experience issues with your eSIM, it’s important to reach out to Apple or your carrier for additional support. They may be able to provide you with additional troubleshooting steps or insights into the issue you’re experiencing.