FaceTime not working on iPhone 14 pro max? 13 ways to fix it

There are times when FaceTime may not work as expected. In this article, I’ll explain why FaceTime is not working on your iPhone 14 Pro Max and show you how to fix the problem.

Note: information in this article apply to iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.

FaceTime: The Basics

FaceTime is a video and audio calling service provided by Apple Inc. for its iPhone, iPad, and Mac devices. With FaceTime, users can make video calls to other FaceTime-enabled devices, allowing them to see and hear each other in real-time. FaceTime uses the device’s front-facing camera to capture the user’s face during the call and also allows users to switch between the front and back cameras to show others what they are seeing. The service is free and uses an internet connection, either through Wi-Fi or cellular data, to make the calls.

Android and Windows users still can’t start FaceTime calls. But if you have the latest version of Google Chrome or Microsoft Edge, you can join FaceTime calls that Apple users make.

You can easily use FaceTime on your iPhone 14 Pro Max when it’s working properly. Before we go on, let’s go over how to use it, just to make sure you’re doing everything right.

How Do I Use FaceTime On My iPhone 14 Pro Max?

1. Launch FaceTime on your iPhone 14 Pro Max.
2. Tap the New FaceTime button.
3. Type in the contacts that you want to FaceTime with. This can be done by name, email address, or number.
4. If you want to FaceTime with a group, just continue to enter more names, email addresses, or numbers until you have everyone.
   Tap the Audio or FaceTime Video button to start your call.

Why is FaceTime not working on iPhone 14 Pro Max?

Poor Internet Connection

One of the most common reasons why FaceTime is not working on your iPhone 14 Pro Max is a poor internet connection. FaceTime requires a stable and fast internet connection to work properly. If your internet connection is weak or slow, you may experience dropped calls, poor video quality, or FaceTime may not work at all.

Outdated Software

Another reason why FaceTime is not working on your iPhone 14 Pro Max is because you have outdated software. Apple releases software updates regularly to fix bugs and improve the performance of its devices. If you haven’t updated your iPhone in a while, it’s possible that FaceTime may not work properly.

Incorrect Date and Time Settings

FaceTime relies on accurate date and time settings to work properly. If the date and time on your iPhone 14 Pro Max are incorrect, FaceTime may not work as expected.

FaceTime Restrictions

If you have set up restrictions on your iPhone 14 Pro Max, FaceTime may not work. This is because FaceTime is considered a communication app, and it may be restricted by default.

FaceTime Server Issues

Sometimes, FaceTime may stop working due to server issues on Apple’s end. This is rare, but it can happen.

FaceTime Account Issues

If you have recently changed your Apple ID or password, FaceTime may not work. This is because FaceTime uses your Apple ID to authenticate your account.

How to fix FaceTime not working on iPhone 14 Pro Max issue

1. Force close the FaceTime app

Sometimes, the FaceTime app may be stuck or frozen, which can cause it to not work properly. To fix this, try force closing the app: Here are the steps to force close the FaceTime app:

1. Swipe up from the bottom of the screen and pause for a moment to open the App Switcher.
2. Swipe left or right to locate the FaceTime app.
3. Swipe the FaceTime app up and off the top of the screen to force close it.
4. Wait a few seconds, then relaunch the FaceTime app.

If force closing the FaceTime app doesn’t resolve the issue, move on to the next solution.

2. Check Your Internet Connection

One of the most common reasons why FaceTime is not working on your iPhone 14 Pro Max is due to a poor internet connection. To check your internet connection, try opening a web page or other app that requires an internet connection. If the page or app loads slowly or not at all, it could be a sign of poor internet connectivity.

To fix this issue, you can try the following:

• Move closer to your Wi-Fi router to ensure a stronger signal.
• Restart your Wi-Fi router by unplugging it for 30 seconds and then plugging it back in.
• Connect to a different Wi-Fi network.
• Use cellular data instead of Wi-Fi, although this may result in additional charges from your carrier.
• Make sure that the "Use Cellular Data" option is turned on if you want to use FaceTime over cellular data. Go to Settings > Cellular.

See also: iPhone 14 Pro Max Connected to Wi-Fi, but no internet? Fix

3. Check FaceTime Settings

If your internet connection is working correctly but FaceTime is still not working on your iPhone 14 Pro Max, the next thing you should check is your FaceTime settings. Sometimes, FaceTime can stop working due to incorrect settings. Here’s how you can check your FaceTime settings:

Scroll down and tap on FaceTime.

1. Open the Settings app on your iPhone.
2. Scroll down and tap on FaceTime.
3. Make sure the toggle switch next to FaceTime is turned on.
4. Check if your Apple ID is listed under the ”You can be reached by FaceTime at” section. If not, tap on Add Email Address and enter your Apple ID.

4. Turn FaceTime off and on

If all the settings are correct and FaceTime is still not working on your iPhone 14 Pro Max, you can try turning off FaceTime and then turning it back on.

In addition, if you see ”Waiting for Activation.” turning FaceTime off and on can fix the issue. To do this, follow these steps:

1. Open the Settings app on your iPhone 14 Pro Max.
2. Scroll down and tap on FaceTime.
3. Turn off the toggle switch next to FaceTime.
4. Wait for a few seconds and then turn on the toggle switch again.

5. Update Your iPhone 14 Pro Max

If you are running an outdated version of iOS, this could also be the reason why FaceTime is not working on your iPhone 14 Pro Max. To check if your iPhone 14 Pro Max needs an update, follow these steps:

1. Open the Settings app on your iPhone 14 Pro Max.
2. Scroll down and tap on General.
3. Tap on Software Update.
4. If an update is available, tap on Download and Install.

It is important to note that updating your iPhone 14 Pro Max may take some time, so make sure you have enough battery life or connect it to a power source before starting the update.

6. Check Your Date and Time Settings

Incorrect date and time settings on your iPhone 14 Pro Max could also cause issues with FaceTime. To ensure that your date and time settings are correct, follow these steps:

1. Open the Settings app on your iPhone 14 Pro Max.
2. Tap on General.
3. Tap on Date & Time.
4. Ensure that the toggle next to Set Automatically is turned on.

If the toggle is already on, try turning it off and then back on again.

7. Force Restart Your iPhone 14 Pro Max

If none of the above steps have resolved your FaceTime issue, you can try force restarting your iPhone 14 Pro Max. To do this, follow these steps:

1. Press the Volume Up button and then quickly release it.
2. Press the Volume Down button and then quickly release it.
3. Press and hold the Side button until the Apple logo appears.

Once your iPhone 14 Pro Max has restarted, try opening FaceTime again to see if the issue has been resolved.

8. Disable VPN or Proxy

If you have a VPN enabled on your iPhone 14 Pro Max, it could interfere with FaceTime connectivity. Try disabling the VPN and check if the issue is resolved. To disable a VPN on your iPhone 14 Pro Max, follow these steps:

1. Open the Settings app on your iPhone.
2. Disable VPN by toggling the switch next to it.

9. Check for FaceTime Restrictions

If you’ve enabled restrictions on your iPhone 14 Pro Max, it can cause FaceTime to stop working. Restrictions allow you to restrict certain features and apps on your iPhone. Here’s how you can check your Restrictions settings:

1. Open the Settings app on your iPhone 14 Pro Max.
2. Tap on Screen Time.
3. Tap on Content & Privacy Restrictions.
4. If Content & Privacy Restrictions are turned on, tap on Allowed Apps.
5. Make sure that the toggle switch next to FaceTime is turned on.
6. If the toggle switch is turned off, turn it on and check if FaceTime is working correctly.

10. Sign Out and Sign Back into FaceTime

If none of the above steps have resolved the issue, you can try signing out of FaceTime and then signing back in again. To do this, follow these steps:

1. Open the Settings app on your iPhone 14 Pro Max.
2. Scroll down and tap on FaceTime.
3. Tap on your Apple ID.
4. Tap on Sign Out.
5. Sign back in with your Apple ID and password.

11. Make Sure There Isn’t a FaceTime Outage

If FaceTime is still not working on your iPhone 14 Pro Max, it’s essential to check if there’s FaceTime outage. Sometimes, FaceTime can stop working due to technical issues on Apple’s servers. In such cases, there’s not much you can do except wait for the issue to be resolved.

To check if there’s a FaceTime outage, you can visit Apple’s System Status page. Scroll down and look at the dot next to FaceTime. If it’s green, FaceTime is fine. If it’s any other color, there’s an error with FaceTime, and Apple is working towards a solution.

12. Reset Network Settings

Resetting your network settings can help resolve any network-related issues that may be causing FaceTime not to work on your iPhone 14 Pro Max. This will remove all network settings, including Wi-Fi passwords and cellular settings, so make sure you have that information handy before proceeding. To reset your network settings, follow these steps:

1. Open the Settings app on your iPhone 12.
2. Tap on General.
3. Scroll down and tap on Transfer or Reset iPhone.
4. Tap on Reset.
5. Tap on Reset Network Settings.
6. Enter your passcode if prompted and confirm the action.

13. I’ve Done Everything And FaceTime Still Doesn’t Work! What Do I Do?

If none of the above steps have resolved your FaceTime not working on iPhone 14 Pro Max issue, it is recommended that you contact Apple Support for further assistance. They can provide more advanced troubleshooting steps and determine if there is a hardware issue with your iPhone 14 Pro Max that needs to be addressed.

To contact Apple Support, follow these steps:

1. Open the Apple Support app on your iPhone 14 Pro Max.
2. Tap on Get Support.
3. Select the product that you are experiencing issues with (in this case, your iPhone 14 Pro Max).
4. Follow the prompts to describe the issue and select how you would like to receive support (chat, phone, or in-store appointment).

Alternatively, you can contact Apple Support through their website or by phone.

iPhone 14 Pro Max FaceTime Problems Solved: Wrapping It Up

FaceTime not working on iPhone 14 Pro Max can be frustrating, but there are several steps you can take to resolve the issue. Start by checking your internet connection and ensuring that FaceTime is enabled. If that doesn’t work, update your iPhone 14 Pro Max, check your date and time settings, sign out and sign back into FaceTime, or reset your iPhone 14 Pro Max. If none of these steps work, contact Apple Support for further assistance.

By following these steps, you can quickly and easily resolve any issues you may be experiencing with FaceTime on your iPhone 14 Pro Max and get back to enjoying seamless video and audio calls with friends and family.