Several iPhone 18 Pro Max and iPhone 18 Pro users have reported that they are experiencing SMS and iMessage notification problems. It seems that several users are affected by this problem.
When you receive a new message, your iPhone 18 Pro or iPhone 18 Pro Max can alert you with an sound alert, an on-screen alert, or a vibration alert. You can customize your device (like sounds and vibration patterns) so that you can get notifications for new text messages.
If your sound and vibration alerts are not working properly, no notification sound/vibration with incoming texts, here is how you can troubleshoot:
Fix:
Please try each until your issue is fixed:
- Go to Settings > Sounds & Haptics > Text Tone, then make sure None is not selected.
- Go to Settings > Notifications > Messages. Make sure that Allow Notifications is on, then tap Sounds and make sure a sound is selected.
- On the same screen, if you use Scheduled Summary, choose Immediate Delivery under Notification Delivery.
- Make sure that Focus is disabled. You can check this by opening the Control Center.
- Make sure that Silent Mode is not on (Settings > Sounds & Haptics).
- Force restart your device by pressing and releasing the volume up button, pressing and releasing the volume down button, then pressing and holding the Side button until you see the Apple logo.
- Tap Settings > Notifications and Messages. Turn off “Allow Notifications”. Then restart your device. Now turn back on “Allow Notifications”.
- Go to Settings > Sounds & Haptics and check to see whether the ringtone volume is audible. If it is all the way down, make sure you slide the volume up.
