Some iPhone 18 Pro users have complained that their device freezes and becomes unresponsive to touch during calls.
This article is about fixing the issue when your iPhone 18 Pro freezes completely (not just the dial-pad) when you are talking on the phone when you make or receive calls.
This issue involves regular phone calls and other Internet-based calls such as FaceTime, WhatsApp and the like.
It appears that the iPhone 18 Pro and iPhone 18 Pro Max models are affected by this issue.
With this issue, the iPhone 18 Pro freezes when a call is received. The phone can be unfrozen by locking the phone, which, however, disconnects the call. When you wake the phone, the phone works until the next call is received and answered. When the phone is frozen, the screen won’t register any touches. For example, you won’t be able to turn on or off the speaker mode.
You may wonder why your device is freezing. Many factors can contribute to this. It is possible that software or network glitches may cause this. Here is what you can do:
Basic steps to fix iPhone 18 Pro freezing during call issue
- Ensure that your iPhone is using the latest version of iOS. You can check this by going to Settings > General > Software Update. A notification badge may also appear on the Settings icon if there is an update.
- Restart your iPhone. You can restart your iPhone by pressing and holding both the side button and one of the volume buttons together until the power off slider appears. Drag the slider. Ensure that your device has powered off completely. Then press and hold the side button until you see the Apple logo.
- Are you using VPN? I recommend that you turn off VPN and test to see if the issue persists. If your iPhone 18 Pro still freezes during calls, remove the VPN profile and test again: go to Settings > General > VPN & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile.
- Ensure that your carrier settings are up to date. You can check for updates by going to:
- Settings > General > About.
- A popup will appear asking you to update the carrier settings if there is an update.
- Tap Update. Installation takes less than one minute.
If the freezing issue persists
If the issue still occurs after trying the steps above, try force restarting your iPhone 18 Pro.
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the side button. When the Apple logo appears, release the side button.
If you are still having this issue, reset your network settings. All of your network settings, like your Wi-Fi connections, will be restored to the factory defaults. Before you reset the network settings, you may want to copy down your Wi-Fi names and passwords.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and then follow the onscreen instructions.
If you are still facing this problem, contact Apple support for further help.
