Wi-Fi calling is a great feature that lets you make phone calls over a Wi-Fi network instead of using your carrier’s cellular network. This is especially useful when you are in an area with poor cellular coverage but have access to a strong Wi-Fi network. However, sometimes Wi-Fi calling can encounter problems, and you may experience issues such as dropped calls, poor call quality, or the inability to make or receive calls on your iPhone 14 Pro. If you are facing issues with Wi-Fi calling on your iPhone 14 Pro, then this troubleshooting guide is for you. In this article, we’ll explain why Wi-Fi calling is not working on your iPhone 14 Pro and show you how to fix the issue.
Note: information in this article apply to iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.
Why is Wi-Fi Calling Not Working on iPhone 14 Pro?
Poor Wi-Fi connection
One of the most common reasons why Wi-Fi calling may not be working on your iPhone 14 Pro is a poor Wi-Fi connection. If your Wi-Fi connection is weak or unstable, you may experience poor call quality, dropped calls, or difficulty in making or receiving calls over Wi-Fi. This is because Wi-Fi calling requires a stable and consistent internet connection to work properly. If your Wi-Fi connection is interrupted or drops frequently, this can cause issues with Wi-Fi calling and other network-related services on your iPhone 14 Pro.
Carrier limitations
Wi-Fi calling may also not work on your iPhone 14 Pro if your carrier does not support this feature. Some carriers only offer Wi-Fi calling on select plans or in certain geographic areas. In some cases, carriers may require you to activate Wi-Fi calling or enable it on your account before you can use the feature.
Wi-Fi calling is not enabled
Wi-Fi calling may not be working on your iPhone 14 Pro if this feature is not enabled in your iPhone’s settings.
VPN settings
A VPN (Virtual Private Network) can also affect Wi-Fi calling on your iPhone 14 Pro. When you use a VPN on your iPhone, it encrypts your internet traffic and routes it through a server in a different location. This can help protect your online privacy and security, but it can also affect the functionality of some network-related services such as Wi-Fi calling.
If you are using a VPN on your iPhone 14 Pro, it may interfere with Wi-Fi calling by blocking the required ports and protocols used by the Wi-Fi calling feature. This can cause issues such as poor call quality, dropped calls, or inability to make calls over Wi-Fi. Additionally, some VPN services may not support Wi-Fi calling or may have limitations on this feature.
Incorrect date and time settings
When you make a Wi-Fi call on your iPhone 14 Pro, your device sends data packets to your carrier’s network. These data packets contain information such as your phone number, location, and time stamp. If the time on your iPhone is not set correctly, this can cause issues with call setup and connectivity.
For example, if the time on your iPhone 14 Pro is set in the future, this can cause issues with call setup as the carrier’s network may reject the call request due to an incorrect time stamp. Similarly, if the time on your iPhone 14 Pro is set in the past, this can cause issues with call connectivity as the carrier’s network may not recognize the outdated time stamp and reject the call.
Software glitches
Occasionally, software glitches or bugs may cause issues with Wi-Fi calling on your iPhone 14 Pro. For example, if there is a bug or glitch in the Wi-Fi calling feature on your iPhone 14 Pro, this can cause issues such as poor call quality, dropped calls, or inability to make calls over Wi-Fi. Similarly, if there is a bug or glitch in the network settings on your iPhone 14 Pro, this can cause issues with connectivity and call setup.
Hardware issues
Wi-Fi calling may not work on your iPhone 14 Pro if there are hardware issues. For example, If the Wi-Fi antenna on your iPhone 14 Pro is damaged or not functioning properly, it can cause issues with Wi-Fi connectivity and affect the quality of Wi-Fi calls.
How to Fix Wi-Fi Calling Not Working on iPhone 14 Pro Issue
1. Make sure your Carrier offers Wi-Fi calling
If you can’t find Wi-Fi calling on your iPhone 14 Pro, the feature may not be supported by your carrier. Some carriers only offer this feature on select plans or in certain geographic areas. The three major U.S. carriers: T-Mobile, Verizon, and AT&T offers Wi-Fi calling. To check if your carrier supports Wi-Fi calling, you can visit their website or contact their customer support.
2. Turn on Wi-Fi calling
If you’re experiencing issues with Wi-Fi calling, one of the first things you should check is whether Wi-Fi calling is turned on in your iPhone settings. If it’s not, turn it on and see if that resolves the issue. In addition, simply turning off and on the Wi-Fi calling feature can help reset the connection and resolve any issues that were causing problems.
- Go to Settings.
- Tap on Phone.
- Select Wi-Fi Calling and turn it on.
- If it’s already turned on, try turning it off and then back on again.
To confirm Wi-Fi calling is working on your iPhone, you’ll see the something along the lines of “Wi-Fi” or “Wi-Fi calling” on the top left next to your carrier name. On the iPhone 14 Pro, you’ll need to swipe down from the top right to invoke the Control Center to see the expanded status bar.
3. Check your internet connection
Weak internet connection can cause Wi-Fi calling issues on your iPhone 14 Pro. This is because Wi-Fi calling requires a strong and stable internet connection to function properly. If the Wi-Fi signal is weak or the internet connection is unstable, it can result in dropped calls, poor call quality, or other issues with Wi-Fi calling.
To ensure that your internet connection is not the cause of the issue, you can try moving closer to your Wi-Fi router, restarting your router, or connecting to a different Wi-Fi network to see if the issue persists. If the Wi-Fi calling issue is resolved after trying one of these solutions, it indicates that the internet connection was the root cause of the problem.
4. Update your iPhone software
Make sure that your iPhone is running the latest version of iOS. Apple frequently releases software updates that include bug fixes and performance improvements for various features, including Wi-Fi calling. If you’re experiencing issues with Wi-Fi calling on your iPhone 14 Pro, there may be a bug or other issue with the software that’s causing the problem. By updating your iPhone software to the latest version, you can potentially resolve any issues related to Wi-Fi calling.
To check for and install software updates on your iPhone 14 Pro, follow the steps below:
- Go to Settings.
- Tap on General.
- Select Software Update.
- If an update is available, follow the on-screen instructions to download and install the update.
5. Disable VPN
When you’re using a VPN, your iPhone’s network traffic is encrypted and sent through a separate server, which can cause delays and disruptions in the connection. This can result in poor call quality, dropped calls, or even the inability to make or receive calls using Wi-Fi calling. If you’re using a VPN on your iPhone 14 Pro, try disabling it and see if that fixes the Wi-Fi calling issue. To do this, follow the steps below:
- Go to Settings.
- Find VPN and turn it off.
6. Check Date & Time Settings
When you make a call over Wi-Fi, your iPhone sends a request to your carrier’s network to establish a connection. If your iPhone’s clock is not synced with your carrier’s network time, the request may be rejected or delayed, resulting in issues with Wi-Fi calling. This can cause problems such as dropped calls, poor call quality, or difficulty in making or receiving calls.
To avoid these issues, it is important to ensure that the date and time settings on your iPhone 14 Pro are accurate and set to "Set Automatically". This will ensure that your iPhone’s clock is synced with your carrier’s network time and that Wi-Fi calling works smoothly.
To check your date and time settings, follow the steps below:
- Go to Settings.
- Select General.
- Tap Date & Time.
- Make sure that ”Set Automatically” is turned on. If this option is turned off, you can manually set the date and time, but this may cause issues with Wi-Fi calling and other network-related services on your iPhone. It is best to keep this option turned on to ensure that your iPhone’s clock is always accurate and synced with your carrier’s network time.
7. Reset your network settings
If Wi-Fi calling is still not working on your iPhone 14 Pro, resetting network settings can help fix the issue. Sometimes, network settings can become corrupted or incorrect, which can cause connectivity issues with Wi-Fi calling. By resetting the network settings, you’re effectively starting fresh with a clean slate and ensuring that all network settings are correct and working properly.
Note that resetting network settings will erase all saved Wi-Fi passwords and other network settings, so you’ll need to re-enter your Wi-Fi passwords and set up your VPN and cellular network settings again after the reset.
To reset your network settings, follow the steps below:
- Go to Settings.
- Select General.
- Choose Transfer or Reset iPhone.
- Tap on Reset.
- Select Reset Network Settings. You’ll be prompted to enter your passcode, and then your iPhone will begin resetting the network settings.
8. Contact your carrier
If you’ve tried basic troubleshooting steps like checking your internet connection, turning on Wi-Fi calling, and resetting your network settings, and you’re still experiencing issues with Wi-Fi calling, contacting your carrier is a good next step.
Your carrier may be able to troubleshoot the issue remotely, or they may direct you to a local store for assistance. They can also provide information on known issues or outages in your area that may be affecting Wi-Fi calling, and advise you on any carrier-specific settings or configurations that may need to be adjusted.
9. Contact Apple Support
Wi-Fi calling may not work on your iPhone 14 Pro if there are hardware issues. For example, If the Wi-Fi antenna on your iPhone 14 Pro is damaged or not functioning properly, it can cause issues with Wi-Fi connectivity and affect the quality of Wi-Fi calls. An Apple support technician can walk you through a series of troubleshooting steps to determine the root cause of the Wi-Fi calling issue. This can help you identify any misconfigured settings, software glitches, or hardware problems that may be causing the problem.
Conclusion
Wi-Fi calling is a great feature that can be very useful in areas with poor cellular coverage. If you are experiencing issues with Wi-Fi calling not working on your iPhone 14 Pro, the above solutions can help you troubleshoot and fix the issue. If none of these solutions work, you may need to contact your carrier or Apple support for further assistance.