I was having this problem on my iPhone 18 Pro. I was able to make video or voice calls, however, when I wanted to finish the call by tapping the red End button, it appeared that the call was never ending even though voice or video feeds were stopped. Here are more details about this problem:
- The call banner on the top of the screen indicating the iPhone is on call is still present even after the call is supposed to have ended.
- The same issue occurs even when the recipient does not answer the call.
- This issue usually lasts less than a minute after the call is ended.
- Since the call has not fully ended — the speakers, camera or microphone are still used by WhatsApp — you won’t be able to make new calls or take photos. You may get, for example, an error message saying, “You cannot place a WhatsApp call if you’re already on another call” when you want to make a new call.
- When I tried to close the app by opening the App Switcher, it was not possible to close the app; the app appeared to be stuck, saying “call disconnecting.”
WhatsApp is used by millions of people. You can use it to make free voice or video calls over the Internet with other WhatsApp users, regardless of the device category. If you are having this issue with your calls, I explain in this article what you can do to fix it.
Restart
Restarting is a sort of catch-all troubleshooting tip. As always, I recommend restarting your iPhone 18 Pro to see if this fixes this problem:
- Press and hold either volume button and the side button together until you see the power-off slider.
- Move the slider to the right and wait for your iPhone to completely power off.
- Press and hold the side button again to turn on your iPhone.
Update iPhone and WhatsApp
Ensure that you are using the latest version of iOS and WhatsApp. First, ensure that your iPhone is up to date. Go to Settings > General > Software Update. Your iPhone will check for updates. if there is an update, update your iPhone. If you want to never worry about updates again, you can turn on Automatic Updates. Go to Settings > General > Software Update > Automatic Updates and customize your options.
Then let us ensure that WhatsApp is up to date. By default, apps are updated automatically unless you turn this feature off. You can check if automatic app updates are enabled by going to Settings > Apps > App Store > App Updates. You can also update manually. Open the App Store app on your iPhone and tap your profile icon. Tap App Updates. If you see WhatsApp there, tap Update.
Turn off proxy or VPN
If you have VPN or proxy settings turned on, turn them off and then place WhatsApp calls. If this fixes the issue but you must use the software, contact your VPN manager or security software provider.
Offload WhatsApp
Offload App frees up storage used by the app, but keeps its documents and data. If your issue continues, do this.
- Let’s first create a backup of your WhatsApp data, just in case. You can back it up to iCloud. You can do so by going to You > Chats > Chat Backup > Back Up Now in the WhatsApp app.
- After creating a backup, on your iPhone, go to Settings > General > iPhone Storage > WhatsApp and then tap Offload App.
- After offloading, restart your iPhone.
- Now reinstall WhatsApp. The app icon stays on your Home Screen with a cloud symbol—tap it to reinstall the app.
