Your Account Has Been Disabled in the App Store and iTunes: fix

Learn how you can fix your iPhone when it says your account has been disabled in the App Store and iTunes.

By Dave Johnson - Senior Staff Writer
1 Min Read

This article explains what you can do to fix if you encounter the “Your account has been disabled in the App Store and iTunes” error when you attempt to buy, download or update apps. You will not be able to download apps, until you fix this problem.

Without a working Apple Account, you will not be able to do a lot of things: buy, update apps, rent movies etc. You will not be able to use many apps and services such as App Store, Apple Music, iCloud, iMessage, FaceTime, iTunes Store and many more. So this is a serious problem.

Here is how you can fix your iPhone when it says your account has been disabled in the App Store and iTunes.

”Your account has been disabled” fix:

1. If you see a message that says “Your Media & Purchases account has been disabled”, you may be able to request reactivation by tapping Continue directly from the alert.

2. It is possible that you or someone else may have entered your password or other account information incorrectly too many times. Just wait and try the next day.

3. If you are still having problems, you need to reset your Apple Account password so that you can regain access to your account.

Here’s how to reset your Apple Account password:

4. If number #3 does not help, now you may want to contact iTunes support. Please note that steps below may be slightly different for you depending on your region. Here is how:

  • Visit https://support.apple.com/choose-country-region/itunes]
  • Select your region
  • This will take you to the your region’s iTunes support page
  • Scroll down and tap or click Start now under Get Support section.
  • Select iTunes Store under What’s going on? section.
  • Select “Your Media & Purchases account has been disabled.” alert and tap Continue.
  • Tap or click Chat.
  • Enter your name and email and hit Continue.
  • you will be connected to Apple advisor who will help you.
Senior Staff Writer
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Dave Johnson is a staff writer for GeeksChalk based in New Jersey. He covers news, how-tos, and user guides for iPhone, iPad, Mac, and Apple Watch.
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