If you’ve noticed Call Waiting not working on your iPhone, you’re not alone. I’ve encountered situations where when someone calls me while I’m on another call, i’ not notify that someone else is calling in. This issue can can cause you to miss important calls.
In this article, I’ll outline fixes to ensure this problem doesn’t occur again.
What Call Waiting Means on iPhone
Call waiting is a handy feature that alerts you about incoming calls while you’re already on another call. With a call waiting feature, when you’re on one phone call, you hear a beep in your ear indicating someone else is calling in. You can tap the Flash key on your phone to answer the second call while you put the first one on hold.
Now that you understand what call waiting is, let’s look at what you can do if the feature stops working on your iPhone.
Fix 1: Make sure call waiting is enabled on your iPhone
When call waiting is turned on, you can answer a new call without ending your ongoing call. If you’re on a call and call waiting is turned off, incoming calls go directly to voicemail.
On models with Dual SIM, call waiting works only for incoming calls on the same line, unless the other line has Wi-Fi Calling turned on and a data connection is available.
You can set up call waiting on iPhone if you have cellular service through a GSM network.
If you have cellular service through a CDMA network, contact your carrier for information about setting up call waiting.
- Open the Settings app on your iPhone.
- Scroll down and tap on Apps.
- Scroll down again and tap on Phone.
- Tap Call Waiting.
- Turn on Call Waiting.
Fix 2: Update iOS to the Latest Version
Since Call Waiting feature is built into iOS, keeping your software up to date ensures that you’re running the latest features. Apple regularly releases updates that include bug fixes and performance improvements, which can help resolve issues like Call Waiting not working on iPhone.
Here’s how to check for iOS updates:
- Open the Settings app.
- Go to General.
- Tap Software Update.
- If an update is available, follow the onscreen instructions to download and install it.
Updating iOS not only allows features like Call Waiting to work properly but also ensures your iPhone is running smoothly with the latest security patches and enhancements.
Fix 3: Ensure that your carrier settings are up to date
It is possible that outdated carrier settings may cause this Call Waiting issue. Simply check for carrier settings update to resolve the call waiting not working issue on your iPhone.
Here’s how to check for carrier settings update:
- Open Settings.
- Go to General.
- Tap About.
- A popup will appear asking you to update the carrier settings if there is an update.
- Tap Update. Updating will be very quick and will be completed within about a few seconds.
Fix 4: Restart Your iPhone
At times, temporary iOS glitches can cause call waiting to stop working on your iPhone. Restarting your iPhone can help you resolve such issues. For iPhones without Face ID, press and hold the power buttonuntil you see Slide To Power Off appear on your screen. Then, swipe the power icon from left to right to turn your device off.
For iPhones with Face ID, press and hold both the side buttonand one of the volume buttonstogether until the power off sliderappears. Drag the slider. Ensure that your device has powered off completely. Then press and hold the side button until you see the Apple logo.
Fix 5: Reset Network Settings
Resetting network settings on your iPhone can help resolve issues caused by misconfigurations, corrupted settings, or other customizations that may be contributing to Call Waiting problem.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and then follow the onscreen instructions.
Fix 6: Contact your carrier
If you are still having problems with Call Waiting on your iPhone, we recommend That you contact your carrier’s support team. While most carriers support call waiting, not all of them do. Also, it’s possible that your cellular plan does not include the call waiting feature. Therefore, it’s a good idea to check with your carrier to make sure this isn’t the case. To do this, type their name and “customer support” into Google.
Alternatively, some carriers also have X accounts dedicated to customer support. Wireless carriers monitor their social media support accounts closely, and it may be the fastest way to get help with your iPhone.
