Voicemail Icon Is Missing on iPhone, How to Bring It Back

This article lists several troubleshooting steps to fix a missing Voicemail icon in the Phone app on your iPhone.

By Moses Johnson - Editor
3 Min Read

Sometimes you may not be able to find the voicemail icon in the Phone app. If you cannot see the Voicemail icon in the Phone app, you won’t be able to check your voicemail. The Voicemail icon is supposed to appear at the bottom-right of the screen in the Phone app on your iPhone. It should be located next to the Keypad icon along with Contacts, Recents and Favorites, regardless of the iPhone model. If have unheard messages, you will see a red badge on the Voicemail icon. If you are missing your Voicemail icon, you won’t be able to use Visual Voicemail. If voicemail icon has disappeared from the Phone app, you may wonder how you can get it back. Do not worry; the fix for this is very simple. Just follow the steps we give in this article to troubleshoot the issue of a missing Voicemail icon on iPhone.

Close the Phone app, then reopen it again:

From our experiences, we know that sometimes the Phone app glitch may cause this issue. You may be experiencing this. This is an easy fix. The steps below describe closing the phone app and opening it again:

  • iPhone X and later: Go to the Home screen and swipe up and find the Phone app (swipe left or right) and then swipe up on the app to close it. Now reopen the Phone app and check if Voicemail icon is present.
  • iPhone 8 and earlier: Double-press the Home button and find Phone. Swipe up on it to close it. Now reopen the Phone app and check if Voicemail icon is present.

Restart your iPhone

This is easy and fixes the most common issues. You can shut down your iPhone by going to Settings > General > Shut Down, and then after your iPhone has fully powered off, press and hold the Power button (on the top or side of your phone) until the Apple logo  appears. After restarting, open the Phone app and check if the voicemail icon has reappeared.

Call your number

You can check your voicemail messages by calling your number from your iPhone. You may be asked to enter your voicemail password. If you do not know it, you can change it by following these steps:

  • Go to Settings > Phone and tap Change Voicemail Password.
  • Enter a new password.
  • Tap Done. You will be asked to reenter the new password. Enter again and then tap Done.

Listen to your messages, then restart your iPhone. The Voicemail icon may appear now.

Enable notifications badges for Phone

If you do not see the badge indicating the number of unheard voicemail messages, ensure that notification Badges for the Phone app is enabled. Go to Settings > Notifications > Phone and turn on Badges.

Update your iPhone

It is possible that Apple may have been aware of this issue and released an update to address the missing voicemail icon option problem that you are facing. You should check for a iOS update. Here is how you can check for updates and if needed, how you can update:

  • Go to Settings > General > Software Update.
  • Your device will check for updates.
  • If there is an update, tap Update Now and then follow the onscreen instructions.

After the update is complete, open the Phone app to see if Voicemail icon is present.

Check for Carrier settings update

If updating your phone does not help, now check to see if there is a carrier settings update. This may fix your problem as voicemails are under the control of the carriers. In other words, your carrier manages your voicemails. This update may fix the carrier-related problems you may be having including missing voicemail icon issue. Here is how you can update your carrier settings:

  • Make sure that your iPhone has a Wi-Fi or cellular data connection.
  • On your iPhone, go to Settings > General > About.
  • A popup will appear if there is an update available, tap Update and then follow the onscreen instructions.

Reset network settings

Some of your network settings may be corrupted and causing this missing voicemail icon problem. You can reset the network settings to fix it. Please note that when you reset your network settings, all of your networking-related data, such as Wi-Fi passwords, VPN settings, will be erased. However, your data such as your photos, apps, messages, files, or videos, will be kept.

To reset your network settings, on your iPhone, go to Settings > General > Transfer or Reset iPhone > Reset and tap Reset Network Settings and follow the onscreen instructions.

Contact your carrier

If you are still having this issue, it may be beneficial to reach out to your carrier (AT&T, T-Mobile, Cricket, etc.). The carrier may be able to see what is wrong with your voicemail from their end and then fix it. It is usually easy to contact them. Most carriers offer support via phone, live chat on the website, or a mobile app.

Contact Apple support

So you have tried everything and is voicemail icon still missing? Then you may want to contact Apple.

Share This Article
By Moses Johnson Editor
Moses Johnson is the Editorial Director of GeeksChalk.com, who has a keen eye for news, rumors, and all the unusual stuff around Apple products. Moses is commonly referred to online as The Professor, with decades of experience in tech under his belt.
Leave a comment