Did you notice that iOS greyed out your Apple Account settings? This means that when you open the Settings app on your iPhone 18 Pro, your Apple Account shows up as greyed out, making it inaccessible. And when the Apple Account is tapped, nothing happens because the setting is untappable. Sometimes a greyed out Apple Account may appear to be stuck on ‘Verifying’.
If you are also having this problem, you can no longer use your Apple Account on your Apple device. When an Apple Account is greyed out on an iPhone, it most likely is because of a problem that happened when upgrading the iOS or when you change your Apple Account and password.
This is an important problem. If you are having this problem, you may not use various Apple services that require an Apple Account, such as the App Store, iTunes, FaceTime, iCloud, iMessage, and more.
This article explains that there are a few things you can try to fix this problem.
Check Apple system status page
Apple has a webpage with real-time status information for its services, such as Apple Account. You can check if Apple Account services are working normally or experiencing issues. Here is how:
- Visit Apple’s system status site: https://www.apple.com/support/systemstatus/
- Look for “Apple Account”.
- If it is green, everything is working. If not, just wait, Apple will fix your issue.
Restart
Restarting your device may resolve your Apple Account problem. Here is how you can restart your device.
- Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider.
Check your connections
It is possible that you may be having a connection problem. Please ensure that your iPhone 18 Pro is connected to the Internet. You may connect to the Internet using cellular service or Wi-Fi. Open Safari and try to load apple.com, if you can not access the website, please try the tips below:
- On your device, turn on Airplane Mode and wait one minute and then turn it off (Settings > Airplane Mode).
- Restart your Wi-Fi router.
- Try a different Wi-Fi connection if possible.
- You may also want to reset your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Please note that doing so will erase all of your network settings such as your saved Wi-Fi passwords etc.
Check if restrictions are turned on on your iPhone 18 Pro
It is possible that Restrictions were enabled. Make sure that the ability to make changes to accounts is allowed. Here is how you can check this:
- On your iPhone 18 Pro, tap Settings.
- Tap Screen Time. You may need to enter your Screen Time passcode.
- Content & Privacy Restrictions.
- Scroll down and find the Allow Changes To section and tap Accounts. Make sure that this setting is “Allow”.
- If this does not solve your issue, try turning off Screen Time. You can do so by going to Settings > Screen Time. Tap Manage Screen Time, then tap Turn Off App & Website Activity.
Software update
Perform a software update to the affected device. You can do so by going to Settings > General > Software Update. This will check for updates. If there is an update available, follow the onscreen instructions to update your iPhone 18 Pro.
You may also want to enable Automatic Updates by going to Settings > General > Software Update > Automatic Updates.
You can also update your device using your computer by connecting your device to your computer.
Profiles
A configuration profile may have been installed on your iPhone (by employers or schools etc) that contains settings to restrict or limit and manage employees’ or student’s devices. On your device, go to Settings > General > VPN & Device Management, do you see any profile installed? If there is, you can tap it to see what restrictions are set. If you want, you may remove profiles by going to Settings > General > VPN & Device Management > Remove Profile.
