Several users have reported that they received the “an invalid response was received from the device” error message when they connect their iPhone to their computers. Furthermore, some other users have stated that Finder or iTunes freezes while they are syncing their iPhone with their computer.
This error occurs when the USB communication to your iPhone is broken.
With Finder (on Mac) or iTunes (on Windows), you can:
- Sync your content (movies, apps, etc.)
- Move (add or remove) the content from your computer to your iOS device
- Update or restore your iOS device
Connection error fixes
- Try a different USB/Lightning or USB-C cable.
- Try a different USB port.
- If possible, try a different computer.
- Close Finder (or iTunes on Windows) and reopen and try again.
- Restart your computer.
- Restart your iOS device, iPhone or iPad.
- Restart your router.
- Make sure that your device is unlocked when it is connected.
- Force restart your device. Here is how:
- iPhone 8 or later (including all Face ID models): Quickly press and release the volume up button, quickly press and release the volume down button, then press and hold the side button until you see the Apple logo.
- iPhone 7 models: Press and hold the side button and the volume down button together until you see the Apple logo.
- iPhone 6 or earlier: Press and hold the side button and the home button together until you see the Apple logo.
- Update your Mac or PC:
- Mac: Go to System Settings > General > Software Update. Make sure that you have the latest version of macOS installed. Updating macOS will also update Finder.
- Windows: Make sure that you have all updates downloaded and installed. Also make sure iTunes is up to date by opening iTunes and going to Help > Check for Updates.
- Update your iPhone or iPad. Make sure that you have the latest version of iOS software installed. You can do so wirelessly by going to Settings > General > Software Update.
- On your iOS device, try resetting your network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. (Note that this will remove your Wi-Fi passwords, VPN, and APN settings.)
- A third-party security program may be causing this. It may prevent your computer from communicating with Apple servers. Update your security software. If possible, try disabling it temporarily.
- For Windows, reset TCP/IP using the netsh command in Command Prompt.
- On your iPhone or iPad, go to Settings > General > Date & Time and turn on “Set Automatically.”
- On your Mac, make sure that the date and time settings are set correctly (System Settings > General > Date & Time). If you are using a PC, also make sure that date and time settings are set correctly.
