How to Fix iPhone Not Turning Off After iOS 17 Update Issue

By Dave Johnson - Senior Staff Writer
2 Min Read

If your iPhone won’t turn off after iOS 17 update, it’s not the end of the world. More often than not, a simple software issue is behind it. Here are a few troubleshooting steps you can try if your iPhone won’t shut down after iOS 17 update.

Three iPhone 14 Pro devices show the updated Phone, FaceTime, and Messages experiences in iOS 17.  


If your iPhone won’t turn off after iOS 17 update, try force restarting the phone, waiting the battery to drain, or wiping and resetting the phone to factory settings. If those fixes don’t work, it is likely a hardware problem that requires repair.

How to fix an iPhone that won’t shut down after iOS 17 update

There’s no simple answer to fix a iPhone that has problems shutting down after iOS 17 update. It could be caused by a variety of different problems. Here are some trouble-shoooting steps that we advise you to try. Go through each one at a time and see if it solves the problem:

Force restart the iPhone

Sometimes your iPhone won’t shutdown because it has frozen. If you think that might have happened, try force restarting it.

Here’s how to restart an iPhone SE (2nd and 3rd generations), iPhone XR, iPhone 11, iPhone 12, iPhone 13, or iPhone 14:

  1. Press and quickly release the Volume Up button, then press and quickly release the Volume Down button.
  2. Press and hold the Side button.
  3. Keep holding the Side button until the Apple logo appears.

Wait for the iPhone battery to drain completely

The next possible solution is surprisingly practical. If you don’t need to switch off your iPhone right now, wait until the device runs out of battery. This is one way to ensure the phone switches off regardless of its issue and gives you another chance to fix it before considering more drastic measures.

  • The fastest way to drain your iPhone battery is to turn on the flashlight.
  • Disable automatic screen lock and raise your screen’s brightness to the maximum.
  • You can also use graphically intensive apps and games, launch lots of apps that use your location, stream a video, or browse your favorite social network or website.

When the iPhone eventually shuts down, we recommend placing it on its charger and switching it on normally. Once it starts up, try switching it off. If it doesn’t switch off, try force restarting it.

Wipe and reset your iPhone

If your iPhone still won’t turn off, it’s time to restart it. This means wiping the device completely (after backing everything up) and reinstalling iOS. You may have a software bug stopping the iPhone from shutting down properly, and the only way to clear that bug is to reinstall the software.

Back up your iPhone to iCloud, make sure the Find My feature is turned off, and then follow the steps below:

  1. Head over to Settings.
  2. Select General.
  3. Tap Transfer or Reset iPhone.
  4. Scroll to the bottom and tap Erase All Contents & Settings.
  5. Follow the on-screen instructions, including restoring your phone from a backup.

Contact Apple Support

If your iPhone still won’t shut down after iOS 17 update, the last option is to visit the nearest Apple Store for assistance. You can schedule an appointment at an Apple store or licensed Apple repair shop, or alternatively, visit to the Apple Support website for some preliminary advice. But they would most likely tell you to take the device into one of their stores so it can be examined by a technician.

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By Dave Johnson Senior Staff Writer
Dave Johnson is a staff writer for GeeksChalk based in New Jersey. He covers news, how-tos, and user guides for iPhone, iPad, Mac, and Apple Watch.
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