The iPhone 17 Pro and iPhone 17 Pro Max are one of the best smartphones out there, but even the best smartphones can experience hardware and software glitches from time to time. One common issue is when the iPhone 17 Pro or iPhone 17 Pro Max touch screen stops working or becomes unresponsive to touch. It’s obvious when this happens, you’ll touch the screen and nothing happens, swipes will be ignored, taps don’t do anything, and other touch on the screen doesn’t register any behavior. It’s clearly annoying if the iPhone 17 Pro screen is no longer working and not responding to touch, and it’s not subtle.
Why is my iPhone 17 Pro touch screen not working?
Your iPhone 17 Pro touch screen may not be working due to several reasons. Sometimes it’s due to a software bug, extreme temperatures, crud on the screen, damage to the iPhone touch screen or iPhone itself, or perhaps some other issues as well. Read on to learn more.
We’ve got several steps to troubleshooting an unresponsive touch screen on an iPhone 17 Pro and iPhone 17 Pro Max. If your iPhone 17 Pro is not responding well to touch and the screen seemingly is not working as well as it should with touch input, follow along and you should be able to fix the issue for good. I experienced this problem myself on my new iPhone 17 Pro, so this is the set of steps I used to troubleshoot the issue, for my specific situation the iPhone just needed to be hard rebooted and some storage freed up for the touch screen to work as expected again.
What to do if your iPhone 17 Pro touchscreen isn’t working
If your iPhone 17 Pro touchscreen is not working, try these troubleshooting tips one by one. Hopefully, one of these will resolve the issue. If not, it’s likely you have a hardware problem that may only be fixable by contacting Apple customer service to repair or replace your phone.
Clean Your Screen, And Your Fingers
The first thing you need to do when your iPhone 17 Pro touch screen is not working is to clean off your screen, and your fingers. If you have a case or a thick third party screen protector on the iPhone, you’ll want to remove those as you troubleshoot this as well.
Give your iPhone screen a good look in bright direct lighting and tilt it around a bit to reveal any obvious gunk, oil, residues, liquids, moistures, dried crust or food, or anything else that may be interfering in the screen. In the sunnier weather, sunscreen is another common thing that can get on a screen and make the iPhone 17 Pro touch screen unresponsive or erroneously responsive. You’ll want to make sure the iPhone screen is clean and clear of anything that can interfere with the ability to detect touch properly. Wiping it down with a soft cotton cloth is often sufficient to remove anything from the iPhone displays touch screen, but you may need to use a slightly damp (and I do mean slightly, never enough moisture to drip) cloth to wipe the screen free.
As for your fingers, just make sure they’re clean and dry. Wash your hands or your fingers if in doubt and if you have a bunch of gunk on them. Unusually dry skin or callouses generally don’t matter and should not cause any issue with the touch screen, though if your hands are wet that may cause issues.
Just make sure the screen is clean, and that your hands are clean and dry.
Force your iPhone 17 Pro to restart
Often times simply restarting the iPhone 17 Pro will fix the unresponsive touch screen. Unfortunately, if your touchscreen is acting up, you may not be able to move the power-off slider properly to shut down your device. In this case, you’ll need to resort to a forced restart, which is basically like rebooting your iPhone without powering it down first.
When your iPhone boots back up, the touch screen should work just fine again if it’s a simple software issue like a bug or a software freeze with iOS or an app.
Disconnect any accessories from the USB-C Port
In rare cases, connecting an accessory to your iPhone’s charging port can mess with the touchscreen. To fix this, disconnect all USB-C accessories, including your charger, headphones, power bank, or external microphone. See if the screen starts working after that.
If it does, try using a different outlet, cable, and charger. But if your iPhone 17 Pro becomes unresponsive again, you may need to contact Apple Support and get your device serviced.
Delete and Update / Reinstall the Problematic App
Sometimes an iPhone 17 Pro touch screen is unresponsive in just one particular app. If this is the case, the problem is likely that app and not the iPhone 17 Pro touch screen at all, but since the app is open at the time the app stops responding as it “freezes”. A frozen app will often not respond to any touch screen input at all, but swiping up from the bottom of the screen will often exit the app and go back to the Home Screen in these scenarios.
If your iPhone 17 Pro touch screen stops working while using a specific app, you’ll want to update it first. Open the App Store, tap your profile in the top-right and check to see if an update is available for the app in question, if an update is available, tap the Update button next to the app in question.
If there is still a problem with the touch screen not working in a specific app after you have updated that app, you can also delete the app, and then reinstall the problematic app. Relaunch it again to see if it works as expected. If it still fails, the app could have a bug that needs to be addressed. If the touch screen works with every other app except for the problematic one, that particular app is likely the problem and it’s probably nothing to do with the screen or iPhone 17 Pro at all.
Free up iOS Storage
When an iPhone has zero storage available, the device tend to misbehave, and that can include experiencing an unresponsive touch screen.
Make sure your iPhone 17 Pro has enough storage available. You can check this by going to Settings > General > iPhone Storage. Aim to have at least a 1GB, as iOS really starts underperforming with less space available.
Deleting unused apps is an easy way to recover some storage space.
I have noticed this is particularly true with modern versions of iOS when an iPhone is totally full and has 0 bytes of storage remaining, in which case many apps become unresponsive as does the touch screen. Sometimes even the buttons along with the touch screen may be unresponsive and not work at all for a while on a totally full iPhone, until whatever software cache clearing mechanisms complete. This is often easily reproducible too; just fill up an iPhone so that it has zero bytes remaining, and then start trying to use apps that rely on a lot of caching like Instagram, X, Facebook, Spotify, etc, once those app caches build up you will likely notice the touch screen becomes unresponsive for short periods of time as iOS struggles to deal with having zero storage available. In such a case, just free up some space, then reboot the iPhone, it should work again.
Update your phone
Even if your iPhone 17 Pro screen isn’t working, you can update your device by connecting it to your computer and using Recovery Mode:
- Connect your iPhone to your computer and start iTunes. If you’re on a Mac running MacOS 10.15 or higher, start Finder instead.
- Quickly press these buttons, one after the other: Volume Up, Volume Down, and the Side button.
- Once the Recovery Mode screen (which shows a cord and laptop on a black background) appears on your phone, release the side button.
- On your computer, Choose Update.
Make Sure Your iPhone 17 Pro Is Not Too Hot or Cold
Your iPhone 17 Pro has an operating temperature range of 32-95 degrees F. At higher temperatures, its display may dim or go black. This is the device’s built-in protection to regulate its temperature. In some cases, the iPhone’s touchscreen may also become unresponsive. Similarly, using your iPhone in conditions colder than 32 degrees F can also cause it to turn off or become unresponsive.
To fix this, you must wait for your iPhone 17 Pro to return to its normal temperature. If you’re impatient, you can move it to a warmer or cooler place, depending on what caused the issue. Never leave your iPhone under direct sunlight or in the car on a hot day. And if it’s cold, keep it in your bag or pocket, wrapped in a warm cloth, as much as possible.
iPhone 17 Pro touch screen still not working? Time for more serious measures
If the iPhone 17 Pro touch screen is still not working at all, it’s possible there’s a serious hardware issue and the phone needs to be repaired or replaced.
Before you investigate that drastic option, you might want to perform a factory reset. This will reset the phone back to the state it was in when you first took it out of the box — it’ll wipe out all software updates, installed apps, and your personal data. That’s not a problem if you have your phone set to perform regular cloud backups, but beware that this could result in the permanent loss of any data since the last backup.
Without the ability to use the iPhone’s touchscreen, you’ll need to start the factory reset on a computer:
- Connect your iPhone 17 Pro to your computer.
- Start iTunes (if you are on a Mac running MacOS 10.15 or higher, start Finder instead).
- Quickly press these buttons, one after the other: Volume Up, Volume Down, and the Side button.
- On a Mac, you should see the option to restore or update your iPhone. Click Restore and follow the directions to perform a factory reset. On a PC, click the Device button in the top left of iTunes. Then select Summary, then Restore, and follow the onscreen instructions.
Is the iPhone 17 Pro Touch Screen Cracked? Is the iPhone 17 Pro Touch Screen Damaged? Was the iPhone damaged or dropped?
This is probably obvious from the get-go, but if the iPhone 17 Pro touch screen is cracked it can become unresponsive, partially unresponsive, or just not work at all. Likewise if the iPhone is damaged, it may not work at all, or the touch screen may not work reliably.
Was your iPhone 17 Pro recently exposed to water or any other liquid? If yes, then your screen may be unresponsive due to water damage. Your iPhone 17 Pro may be water-resistant, but that doesn’t mean it’s waterproof.
If an iPhone 17 Pro has been dropped, it’s also possible that internal components came loose, which may cause the touch screen to not be working.
If your iPhone 17 Pro has obvious visible damage and the iPhone touch screen is not working, the damage is likely to be the cause. In such a situation, take the iPhone to an authorized Apple repair center or an Apple store and have them give it a look.
iPhone 17 Pro touch screen STILL not working? Contact Professional Help
If all above troubleshooting methods have failed, it’s time to contact Apple support, go to an Apple Store, or visit an Apple authorized repair center. Have them inspect your iPhone 17 Pro touch screen to figure out what’s wrong with it, it may need a repair. It may be a hardware problem that is unseen, or it could be some other issue that you overlooked.
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Did these troubleshooting tips fix your iPhone 17 Pro touch screen issue? Do you have any tips or tricks to resolving problems with an unresponsive or non-working touch screen on iPhone 17 Pro? Let us know in the comments below.
