How to Fix iPhone 14 Pro ‘Call Failed’ Error: 9 Solutions

By Dave Johnson - Senior Staff Writer
4 Min Read

Nobody enjoys seeing that irritating "Call Failed" message pop up on their iPhone screen. Especially when you’re in the middle of an important call, or worse, about to start one! As frustrating as it can be, it’s important to know that this error is quite common and there are several reasons why it might occur. In this article, I’ll explain why your iPhone 14 Pro call failed and show you how to fix the problem for good!

Note: information in this article apply to iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.

Why Does iPhone 14 Pro Call Fail

  • Network Congestion:
  • One of the most common cause for the iPhone 14 Pro ‘Call Failed’ error is network congestion. If too many people are trying to use the same cell tower at once, it can cause calls to fail. This is particularly common in densely populated areas or during peak usage times.

  • Outdated Carrier Settings:
  • Your iPhone uses settings provided by your carrier to connect to their network. If these settings are outdated or incorrect, it could cause issues with making or receiving calls.

  • Poor Signal Strength:
  • If your iPhone 14 Pro doesn’t have a strong signal, it might not be able to connect to the network properly. This can result in the ‘Call Failed’ message appearing.

  • Hardware Issues:
  • In some cases, the problem may lie with the iPhone itself. Issues with the antenna, SIM card, or internal hardware can cause connection problems.

  • Software Problems:
  • Occasionally, a software glitch or bug can cause call issues. This could be due to a problem with iOS itself, or a third-party app interfering with the calling function.

  • Account Issues:
  • If there’s an issue with your carrier account – such as overdue payments or a suspended service – it can cause calls to fail.

    Now that you know the reasons why call fail on iPhone 14 Pro, let’s check out how to fix the issue.

    9 ways to fix a call failed error on your iPhone 14 Pro

    1. Try making a call again

    Before you delve into more complex solutions, you should first try making the call again. Often, a call will fail thanks to an intermittent network glitch, and the call will work just fine a minute later. Simply tap the dial button to redial your last number.

    2. Toggle Airplane Mode

    Believe it or not, the good old Airplane Mode trick can resolve a host of network-related issues. When you enable Airplane mode, all wireless connections are turned off. Turning it off reestablishes these connections, effectively resetting your network connections. Doing this can potentially fix the problem when iPhone 14 Pro calls fail. Follow these steps:

    1. Swipe down from the top right corner of your iPhone screen to open the Control Center.
    2. Tap on the airplane icon to turn on Airplane mode.
    3. Wait for a few seconds, then tap the airplane icon again to turn off Airplane mode.

    3. Try moving your location

    Are you in an area with good network coverage? If not, your iPhone 14 Pro ‘Call Failed’ error may be due to poor signal strength. If you’re indoors, go outside, or otherwise try to change your location and then attempt to make the call again.

    4. Check your SIM Card

    The iPhone 14 Pro ‘Call Failed’ error can sometimes be traced back to a faulty SIM card. The SIM card connects your iPhone to your carrier’s network. This lets you make calls, send texts, and use cellular data.

    If your iPhone 14 has a physical SIM card, follow the steps below to check if the SIM card is the issue:

    1. Switch off your iPhone.
    2. Eject the SIM card tray using a paper clip or the SIM ejector tool.
    3. Check for visible signs of damage on your SIM card. If you see any, contact your service provider for a replacement.
    4. Clean the SIM card gently with a soft cloth.
    5. Reinsert the SIM card and turn your iPhone back on.

    Try making a call to see if the issue has been resolved. In case the problem persists, try using the SIM card in another device to check if the problem is indeed with the SIM card. If the SIM works fine in a different device, then the problem likely lies with your iPhone.

    5. Update Carrier Settings

    Occasionally, updating your carrier settings can fix the iPhone 14 Pro ‘Call Failed’ error. These updates include carrier-related settings such as network, calling, cellular data, messaging, personal hotspot, and voicemail settings. Carrier settings updates can help improve the connection between your iPhone 14 Pro and wireless carrier’s network. It’s always good to immediately update the carrier settings when an update becomes available.

    A pop-up should automatically appear on your iPhone 14 Pro when a carrier settings update is available. Tap Update if you see that notification.

    Alternatively, you can manually check for a carrier settings update by following the steps below:

    1. Make sure your iPhone is connected to the internet.
    2. Go to Settings > General > About.
    3. If an update is available, you’ll see an option to update your carrier settings.

    6. Update iOS

    Bugs and software glitches can also be the cause of call failures. Apple regularly releases updates to address these issues. Thus, updating your iPhone to the latest iOS could solve the problem. Here’s how to update your iOS:

    1. Connect your iPhone to Wi-Fi and ensure it’s charged or connected to power.
    2. Go to Settings > General > Software Update.
    3. If an update is available, tap Download and Install.

    7. Reset Network Settings

    The next step is to check if the issue lies within your iPhone’s network settings. Sometimes, the settings may get messed up, leading to the ‘Call Failed’ error. So, if you’ve tried everything else and you can’t complete any phone calls on your iPhone 14 Pro due to the Call Failed error, try resetting network settings.

    This action will reset all network settings, including cellular settings, Wi-Fi networks and passwords, and VPN & APN settings. This means you’ll have to reenter your Wi-Fi passwords and reconfigure any virtual private networks on your iPhone. It’s a little bit of an inconvenience, but it can fix the problem when calls fail on your iPhone. Here’s how to reset your network settings:

    1. Open the Settings app on your iPhone.
    2. Scroll down and tap General.
    3. Scroll down again and tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings. If asked, enter your iPhone passcode.
    6. Tap Reset Network Settings to confirm.

    8. Contact Your carrier

    If the iPhone 14 Pro ‘Call Failed’ error persists after trying all the above solutions, it’s possible the issue lies with your network provider. There might be a network outage, or perhaps your account status has changed. Call your network provider’s customer service for assistance.

    9. Repair options for your iPhone

    If none of the above solutions work, the issue could be hardware-related. In this case, it would be best to take your iPhone 14 Pro to an Apple Store or authorized service center for further inspection.

    Wrapping Up

    Encountering the ‘Call Failed’ error on your iPhone 14 Pro can be a frustrating experience. Hopefully, this troubleshooting guide has helped you resolve the issue. However, if none of the solutions mentioned above work, don’t hesitate to reach out to professionals.

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    By Dave Johnson Senior Staff Writer
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    Dave Johnson is a staff writer for GeeksChalk based in New Jersey. He covers news, how-tos, and user guides for iPhone, iPad, Mac, and Apple Watch.
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